Refund Policy

1. Overview

Boostrefine is committed to providing quality educational content related to home cooking and kitchen organization. We understand that circumstances may arise where a refund is appropriate. This policy explains your rights and our procedures regarding refunds for paid products and services purchased through our website boostrefine.world.

Open-access content available on our Website — including recipe browsing, favorites, and general informational articles — is not subject to this Refund Policy as no payment is involved.

2. Company Information

Boostrefine
303 Pearl Pkwy, San Antonio, TX 78215, USA
Email: assist@boostrefine.world
Phone: +1 210-212-7260
Website: https://boostrefine.world

3. Products Covered by This Policy

This Refund Policy applies to the following paid offerings:

• Educational modules and structured kitchen learning programs
• Weekly meal planning guides and premium content packages
• Digital downloads and supplementary cooking resources
• Any other paid digital products explicitly listed on our Website at the time of purchase

Each product page or checkout screen will indicate whether the Refund Policy applies and any product-specific terms that may modify the general conditions described below.

4. Refund Eligibility

4.1 Standard Refund Window

You may request a full refund within fourteen (14) days of the original purchase date, provided that:

• You have not completed more than 25% of the educational program or downloaded content
• The request is submitted through an authorized channel (contact form or email)
• You provide your order reference number and the email address used during purchase

4.2 Partial Refund Consideration

If you have accessed between 25% and 50% of the purchased content, we may offer a partial refund at our discretion, calculated based on the proportion of content accessed and the nature of your request. Partial refunds are evaluated on a case-by-case basis.

4.3 Non-Refundable Circumstances

Refunds will generally not be granted in the following situations:

• More than 14 days have passed since the purchase date
• You have accessed more than 50% of the purchased content
• The refund request is based on dissatisfaction with general cooking outcomes, as results vary by individual skill, ingredients, and equipment
• You violated our Terms of Use, including unauthorized sharing or distribution of purchased content
• The purchase was made during a promotional period where refund terms were explicitly modified and disclosed at checkout
• You previously received a refund for the same product or a substantially similar product

5. How to Request a Refund

To initiate a refund request, follow these steps:

1. Contact us via email at assist@boostrefine.world or through our contact form
2. Include the subject line "Refund Request — [Your Order Number]"
3. Provide your full name, email address used at purchase, order reference number, and date of purchase
4. Briefly describe the reason for your refund request

We will acknowledge receipt of your request within two (2) business days and provide a decision within ten (10) business days of receiving all required information.

6. Refund Processing

6.1 Approved Refunds

When a refund is approved:

• The refund will be processed to the original payment method used for the purchase
• Processing typically takes five to ten (5–10) business days, depending on your financial institution
• You will receive email confirmation when the refund has been initiated
• Access to the purchased content will be revoked upon refund completion

6.2 Denied Refund Requests

If your refund request is denied, we will provide a written explanation outlining the reason and referencing the applicable section of this policy. You may respond with additional information if you believe the decision was made in error.

7. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or credit card provider. Chargebacks initiated without first attempting to resolve the issue through our refund process may result in suspension of access to all Boostrefine services. We will provide relevant transaction documentation to payment processors when chargebacks are filed.

8. Subscriptions and Recurring Payments

If we offer subscription-based educational content in the future, the following terms will apply:

• You may cancel your subscription at any time through your account settings or by contacting us
• Cancellation takes effect at the end of the current billing period
• No partial refunds are provided for unused portions of the current billing cycle unless required by applicable law
• Upon cancellation, access to subscription content continues until the end of the paid period

Current offerings are primarily one-time purchases. Subscription terms will be clearly disclosed before enrollment if introduced.

9. Technical Issues

If you are unable to access purchased content due to a technical issue on our end, please contact us immediately. We will work to resolve the issue within a reasonable timeframe. If the issue cannot be resolved within seven (7) days, you may be eligible for a full refund regardless of the standard refund window, provided you have not previously accessed the content successfully.

10. Consumer Rights

Nothing in this Refund Policy limits your statutory rights as a consumer under applicable law. Residents of the European Union may have additional rights under the Consumer Rights Directive, including a 14-day right of withdrawal for digital content not yet accessed. California residents may have rights under the California Consumer Legal Remedies Act.

If mandatory consumer protection laws in your jurisdiction provide greater refund rights than described in this policy, those laws take precedence.

11. Changes to This Refund Policy

We may update this Refund Policy periodically. Changes will be posted on this page with an updated date. Refund requests will be evaluated under the policy in effect at the time of your original purchase, unless the updated policy provides more favorable terms.

12. Contact for Refund Inquiries

For refund requests or questions about this policy, contact:

Boostrefine — Billing Support
303 Pearl Pkwy, San Antonio, TX 78215, USA
Email: assist@boostrefine.world
Phone: +1 210-212-7260

We aim to handle all refund inquiries fairly, promptly, and in accordance with this policy and applicable consumer protection regulations.